For complex projects, you need a good, reliable partner. Therefore we make a special point of keeping in close touch with our customers. We have an open ear for all of your questions and offer short response times for all kinds of service enquiries.
Regardless of whether you want to know the status of your current order or need servicing for one of your machines, or wish to make a non-binding inquiry for information about our products and services, please feel free to get in touch with us at any time, and we will help you as quickly as possible!
Service request forms
We are continuously developing as a company in order to improve the services we offer you. One of our latest innovations is the new order and request system for spare parts and services. Using our new forms, you can request spare parts from us as well as initiate orders for service technician appointments or telephone support. The information you provide us with using these forms enables us to prepare an offer for spare parts more quickly and more efficiently, and send you confirmations for service appointments.
How do I use the forms?
Please download the form you require. If you have a spare part request, you need the “Spare parts RFQ” form, and if you want to make an appointment for a service technician or to receive telephone support, you require the “Service request” form. Simply click on the links to open the form.
Please fill out the required fields on the form, which are marked with an asterisk (*). You can complete the form either by hand or on your computer.
Once you have entered all the required information, sign the form and send it via email to firstname.lastname@example.org or via fax to +49 (2982) 92 11-105.
As soon as we have received the completed and signed form, we will process it and send you a quotation for spare parts or confirmation of a technician appointment or telephone support.
We would like to thank you in advance for maintaining our positive partnership and shared spirit of trust!
Your Service Team
We will be glad to help you in all matters concerning our service, our products and with all kinds of enquiries. Just get in touch with us!